Policies

Shipping and Handling

Shipping and Handling Charges: Customers will be charged shipping and handling. Shipments to Alaska and Hawaii, and International orders will have an additional shipping cost applied. 

Delivery Time: Please allow up to 7 business days for delivery of in-stock items in the continental U.S. Please allow additional time for shipments to Alaska, Hawaii, and on international orders.

Sales Tax

Sales tax will be charged on orders if required by law.

Returns

All returns and exchanges must be postmarked no later than 30 days from the original customer shipment date located on the confirmation email you will receive.  Returns and exchanges must be in new condition and must include all instructions and original packing material. The customer is responsible for paying all return shipping charges. A copy of your packing list must also be included with all returns/exchanges.

Returns must be pre-authorized. Original shipping and handling charges are not refundable. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item, no extra charges will be incurred. Please e-mail info@myplanespace.com to inform us of the problem, and the item will promptly be replaced. 

To pre-authorize a return or exchange, please contact us via email at returns@myplanespace.com to receive a RMA number.  The RMA number must be listed on the outside of the return package.  No returns or exchanges will be accepted without a RMA number.

Privacy

Thank you for visiting our web site. We are committed to protecting your privacy.  This privacy policy tells you how we use personal information collected at this site. Please read the policy thoroughly before using the site or submitting any personal information. By using the site, you are accepting the practices stated in this privacy policy. Note: the privacy practices set forth in the policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information will never be sold or transferred to a third party.

Use of your Personal Information
My Plane Space and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible we may also use personal information to inform you of other products or services available from B.O.B. LLC and its affiliates. We may also contact you via surveys to conduct research about your opinion of current products or of potential new products which may be offered.  We do not sell, rent or lease customer lists to third parties.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using the information for any other purpose.

The only other time we will disclose your personal information is if we are required to do so by law.

Cookie/Tracking Technology
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser types and operating systems, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.  All confidential information (such as credit card information) is transmitted securely by at least 128 bit encryption.  We take security seriously.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us by e-mail at info@myplanespace.com.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My Plane Space’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'My Plane Space or 'us' or 'we' refers to the owner of the website whose registered office is 608 Moab Ct, Reno, NV 89511. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: